The following contains a list of some of the most frequently asked questions we receive from customers.
Q: Where can I send a concern or a complaint about my furniture?
You can send them via our contact form. If you would like to send a written complaint please mail your letter to Darush. - 220 Passaic Street - Passaic NJ 07055. Attn: Customer Relations.
Q: What is the warranty on your products, parts, motorized mechanism, seating, etc.?
A: Our entire product line come’s with a 1-year in-home manufacturers warranty.
Q: Do you offer an extended protection plan or warranty for your furniture?
A: Many of our local dealers offer extended protection plans and warranty programs on our products so please inquire.
Q: Who do I contact with concerns regarding my furniture after my warranty expires?
A: You can always contact us at the number located on the top left corner of the Bill of Lading you received from us at the time of delivery. You can also submit a request through the contact us form and a customer service rep will contact you to assist with your inquiry. Try to have the product name and model number or your original order number to reference and provide it to the customer service agent.
Q: Are there other styles and colors available?
A: Each product reflects the colors and finishes available for that model. However, if you have a specific need please feel free to contact us and we will try to work with yoru specifications to the best of our ability.
Q: How will my order be delivered?
A: Darush offers one of the largest in home White Glove Delivery Program’s in the industry.. Once you place your order, our customer relations staff will contact you to confirm your order and schedule your furniture delivery date. Then at least one business day prior to delivery, you will receive a 4 hour time window. Upon delivery, your furniture is unwrapped and placed in the location you specify, it is then installed assuring that all doors and drawers are properly aligned.
Q: Can you deliver outside the United States?
A: Unfortunately at the moment, we are only able to deliver within the 48 continental United States. However if you do have a special need, we can work with a local shipping agent to arrange for transportation anywhere in the world. Interested in reselling our product in a specific region or have a large project that our furniture would be a perfect complement to? Please contact us for more details.